General questions

Shipping  costs?

Shipping is free is the USA and Canada on most items. 

When will i receive my order ?

Standard shipping orders average 4-8 business days from the time of shipment in the contiguous US.

Do you ship to international destinations?

CHILLOUT LIFE will ship products to Canada, but these orders may be subject to import taxes, customs/duties, and other fees that are not included in the check out total.

Other international locations are not supported at this time.

Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different warehouses, depending on which one has them available the fastest. 

Does this fit in a car cup holder?

Only the 20 oz and 30 oz tumbler can fit most cup holders.

Does the slide lid come apart to clean?

Yes, the sliding lid is removable. You can see a short video tutorial on how to remove the slider click

Where can  i buy a replacment parts for my CHILLOUT LIFE products?

Yes, please see this link: CHIILOUT LIFE  Accessories OR Amazon store

What is the best way to contact CHILLOUT LIFE?

We are available via E-mail: contact@chillout-life.com live chat on our website , and via Instagram or Facebook.

Where the products are manufactured ?

Our products are currently manufactured in a certified factory that operates under international & FDA standards.

 

 

Frequently Asked Questions (12 oz, 20 oz, 30 oz tumbler)


How many come in a box for the above price?

It includes 1 tumbler in the box.

Is the cup and lid dishwasher safe?

Only the stainless steel/silver tumbler is dishwasher safe, the rest needs to be handwash. The lid can be placed at the top rack of the dishwasher. Please watch this video on how to remove the slider of the lid for cleaning click

What is the diameter of the tumbler?

For 30 oz Tumbler

  • Top Diameter: 4 inches
  • Bottom Diameter: 2.75 inches

For 20 oz Tumbler

  • Top Diameter: 3.4 inches
  • Bottom Diameter: 2.6 inches

For 12 oz Tumbler

  • Top Diameter: 3.1 inches
  • Bottom Diameter: 2.2 inches

Is the inside of the cup a smooth, polished finish? Or is it a matte, sandblasted finish?

Smooth electro-polished on the inside to ensure the tumbler remains rust-free and for easier cleaning activity.

Is it microwave safe?

No, it is not recommended to put stainless steel in the microwave. Stainless steel will not only block the heat from microwaving the drinks, but also damage your microwave and may cause a portal fire.

Is this a screw top lid?

No, it is a push in lid that snugly fits on the tumbler.

Does the slide lid come apart to clean?

Yes, the sliding lid is removable. You can see a short video tutorial on how to remove the slider click

How long does it keep hot drinks hot?

12 oz tumbler – approximately 3 hrs.

20 oz tumbler – approximately 8 hrs.

30 oz tumbler – approximately 8 hrs.

Can the tumbler be put in the freezer?

You can place it in the refrigerator but not in the freezer.

If you place a stainless-steel tumbler in a freezer, you might unintentionally and up damage the vacuum seal, causing it to lose its insulating properties and not keep your water cold for as long.

Where can I buy a replacement lid?

Yes, please see this link:  AMAZON store or Chillout-life accessories

Is there a place for the straw on the lid?

Yes, there is a space for the straw in all 12 oz, 20 oz and 30 oz tumblers.

 

 

Frequently Asked Questions Insulated 14 oz Mugs


What is these made of?

This is made of Premium 304 18/8 Stainless Steel.

Is this dishwasher safe?

The Stainless-Steel Silver mugs without the paint is dishwasher safe. Those mugs with paint should be handwash. The lid can be placed at the top rack of the dishwasher.

Are these toxins free?

Yes, our stainless-steel mugs are BPA, phthalate, lead, and toxin-free.

Is it microwave safe?

No, it is not recommended to put stainless steel in the microwave. Stainless steel will not only block the heat from microwaving the drinks, but also damage your microwave and may cause a portal fire.

Can the mugs be put in the freezer?

You can place it in the refrigerator but not in the freezer.

If you place a stainless-steel mug in a freezer, you might unintentionally and up damage the vacuum seal, causing it to lose its insulating properties and not keep your water cold for as long.

Does this fit in the standard cup slot in the car?

No, this mug will not fit a standard cup slot.

How many hours does it keep beverages cold and hot?

Can stay hot for approximately 3 hours.

Can stay cold for approximately 9 hours.

Are the lids leakproof?

No, the lids are splash-proof sliding lid reduces the rate of flow by up to 95% but not 100% seal that will cause steam pressure with hot drinks.

These lids type is excellent for traveling by car for example, but not suitable for carrying in a bag if it was full of liquid.

What is the diameter of these cups?

The diameter of this mugs is 3 inches.

How tall are these mugs?

The mugs are 4 3/4 inches.

How much does the mug weigh?

The mug weighs 0.5 pound each empty unit with the lid.

How long is the warranty covered?

5 years warranty.

 

 

Frequently Asked Questions Insulated 16 oz Mugs


What is these made of?

This is made of Premium 304 18/8 Stainless Steel.

Is this dishwasher safe?

The Stainless-Steel Silver mugs without the paint is dishwasher safe. Those mugs with paint should be handwash. The lid can be placed at the top rack of the dishwasher.

Are these toxins free?

Yes, our stainless-steel mugs are BPA, phthalate, lead, and toxin-free.

Is it microwave safe?

No, it is not recommended to put stainless steel in the microwave. Stainless steel will not only block the heat from microwaving the drinks, but also damage your microwave and may cause a portal fire.

Can the mugs be put in the freezer?

You can place it in the refrigerator but not in the freezer.

If you place a stainless-steel mug in a freezer, you might unintentionally and up damage the vacuum seal, causing it to lose its insulating properties and not keep your water cold for as long.

Does this fit in the standard cup slot in the car?

No, this mug will not fit a standard cup slot.

How many hours does it keep beverages cold and hot?

Can stay hot for approximately 4 hours.

Can stay cold for approximately 12 hours.

Are the lids leakproof?

No, the lids are splash-proof sliding lid reduces the rate of flow by up to 95% but not 100% seal that will cause steam pressure with hot drinks.

These lids type is excellent for traveling by car for example, but not suitable for carrying in a bag if it was full of liquid.

What is the diameter of these cups?

The diameter of this mugs is 4 inches.

How tall are these mugs?

The mugs are 4.1 inches.

How much does the mug weigh?

The mug weighs 0.5 pound each empty unit with the lid.

Is the bottom of this mug flat?

It is flat with a tiny ridge.

Can I put this on fire?

No, the mug has a double-walled air seal to insulate the contents of the mug, which would prevent efficient heat transfer from a the fire.

 How long is the warranty covered?

5 years warranty.

 

 

Frequently Asked Questions Water Bottle

 

What is these made of?

This is made of Premium 304 18/8 Stainless Steel.

Is this dishwasher safe?

We recommend HAND-WASH ONLY for any PAINTED stainless-steel body. UNPAINTED stainless-steel body is TOP-RACK DISHWASHER SAFE.

The lid can be placed at the top rack of the dishwasher.

Are these toxins free?

Yes, our stainless-steel kids' cups are BPA, phthalate, lead, and toxin-free.

What are the actual dimensions of these water bottles?

For 12 oz bottle:

  • Top 1.6" / 4.3cm
  • Height 8.85" / 22.5cm
  • Bottom 2.75" / 7cm

 For 17 oz bottle:

  • Top 1.69” / 4.3cm
  • Height 10.25”/ 26cm
  • Bottom 2.75”/7cm

Is this bottle leakproof?

Yes, the bottle is 100% leakproof.

Is there a replacement lid available?

Yes, please see this link for your reference.

https://www.amazon.com/Replacement-CHILLOUT-LIFE-Stainless-Materials/dp/B088F5YH1H

Is the bottle okay to use with warm liquids?

Yes, please be careful when putting hot content in this bottle specially for children.

Can the bottle be put in the freezer?

You can place it in the refrigerator but not in the freezer.

If you place a stainless-steel bottle in a freezer, you might unintentionally and up damage the vacuum seal, causing it to lose its insulating properties and not keep your water cold for as long.

Do this bottle sweats?

No, this bottle is sweat free.

How long is the warranty covered?

5 years warranty.

 

 

Frequently Asked Questions Water Bottle with Straw


What is these made of?

This is made of Premium 304 18/8 Stainless Steel.

Is this dishwasher safe?

Lid + Silicone Sleeve + Straw + UNPAINTED stainless-steel body are TOP-RACK DISHWASHER SAFE.

HAND-WASH ONLY any PAINTED stainless-steel body.

Are these toxins free?

Yes, our stainless-steel kids' cups are BPA, phthalate, lead, and toxin-free.

Is it a leak-proof bottle?

Yes, 100% leakproof water bottle BUT

TO AVOID DRIPPING OR LEAKAGE, FOLD THE MOUTHPIECE BACK DOWN AFTER USING

Do you sell replacement lids?

Yes, please see this link for your reference CLICK

Are there any replacement straws available?

Yes, please see this link for your reference CLICK

How long is the warranty covered?

5 years warranty.

 

 

Frequently Asked Questions Kid’s Cup

 

What is these made of?

This is made of Premium 304 18/8 Stainless Steel.

Brushed Finish on the Outside & Electropolished on the Inside.

Is this dishwasher safe?

Yes, it is dishwasher safe.

Are these toxins free?

Yes, our stainless-steel kids' cups are BPA, phthalate, lead, and toxin-free.

What is the diameter of these cups?

8 oz cup top diameter: 2.8 inches

12 oz cup top diameter: 3.1 inches

16 oz cup top diameter: 3.3 inches

Is it microwave safe?

No, it is not recommended to put stainless steel in the microwave. Stainless steel will not only block the heat from microwaving the drinks, but also damage your microwave and may cause a portal fire.

Are the cups okay to use with warm liquids?

Yes, please be careful when putting hot content in this cup specially for children.

What lids fits these?

Universal Silicone Lids that can fit in between 2.8 inches to 3.3 inches can fit these cups.

Can I purchase silicone sleeves for these?

Yes, universal silicone sleeves that can fit between.

Top diameter 2.8 inches to 3.3 inches

Bottom diameter 2.1 inches to 2.4 inches

How long is the warranty covered?

5 years warranty.

 

 

Frequently Asked Questions Cutlery Set

 

What is these made of?

This kid's utensils are made of high-quality stainless steel 430 (18/0) without nickel. It is rustproof and free of any hazardous materials. Dishwasher safe.

Are the spoons curved or flatter?

The spoons are curved perfect for soup, cereal, yogurt and other dishes.

Is this dishwasher safe?

Yes, it is dishwasher safe.

Is this safe for kids?

This cutlery set is safe for kids. It has a perfect sized for your child’s little mouth and fingers; forks have rounded tines, while knives have non-serrated blades.

At what age is this suitable?

This is suitable for all ages and genders; juniors, toddlers, preschoolers, and school-age children.

Are these toxins free?

+ Tested in trusted labs (BPA, phthalate, lead & toxin free)

+ Free from toxic & hazardous substances.

How long is the warranty covered?

5 years warranty.

 

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